Privacy Policy and Cookie Policy

Privacy Policy & Cookie Policy

1. Collection of Personal Data

We collect personal information when you:

  • Visit our website

  • Place an order

  • Create a customer account

  • Subscribe to our newsletter

  • Contact us via email or a contact form

The personal data we may collect includes:

  • Full name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment details (securely processed by our payment providers)

  • IP address and browser information

2. Purpose of Data Processing

We use your personal data to:

  • Process and deliver your orders

  • Provide customer support

  • Send order confirmations and delivery updates

  • Manage your customer account

  • Improve our website and user experience

  • Send marketing communications (only with your consent)

  • Comply with legal obligations such as accounting and tax regulations

We never share your personal data with third parties without a lawful basis.

3. Data Sharing

We only share personal data with partners that are necessary to operate our business, including:

  • Shopify – for webshop operation and order processing

  • Payment providers – for secure payment handling

  • Shipping partners – for delivery of orders

  • IT and cloud service providers – for website operation and data protection

All partners comply with the EU General Data Protection Regulation (GDPR).

4. Data Retention

We store personal data only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

Once the retention period expires, the data is securely deleted or anonymized.

5. Data Security

Collins Wardrobe protects your personal data using appropriate technical and organizational security measures, including:

  • SSL encryption across the entire website

  • Secure payment connections

  • Restricted internal access to personal data

6. Your Rights

As a customer, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (right to be forgotten)

  • Object to data processing

  • Withdraw your consent at any time

  • Receive your data in a portable format (data portability)

To exercise these rights, please contact us at:
📧 support@collins-wardrobe.com

We will respond to your request within 30 days.

7. Newsletter

If you subscribe to our newsletter, we will use your email address to send you updates, inspiration and exclusive offers.

You can unsubscribe at any time using the link provided at the bottom of each email.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit our website.
They help us improve website functionality, analyze traffic and provide a better shopping experience.

1. Types of Cookies

a) Essential cookies
These cookies are necessary for the website to function properly, such as shopping cart and checkout features.

b) Functional cookies
These store your preferences, including language, currency and login status.

c) Analytical cookies
These help us understand how visitors use our website so we can improve performance and usability.

d) Marketing cookies
These are used to display advertisements that match your interests.
Marketing cookies are only placed with your consent.

2. Managing Cookies

You can manage or delete cookies through your browser settings.

Please note that disabling cookies may affect the functionality of certain features on our website.

More information about cookies can be found at:
https://www.youronlinechoices.eu/
https://ico.org.uk/for-the-public/online/cookies/

3. Changes to This Policy

Collins Wardrobe reserves the right to update this Privacy & Cookie Policy at any time.

Any changes will be published on this page along with an updated revision date.

📅 Last updated: 15 October 2025
📧 support@collins-wardrobe.com